1. Information collected by Pioneer

We collect the following information depending on how you use the App.

1. Name and demographic information

If you create a Pioneer Smart Sync account, the App will collect your name, regional information such as language and country of residence, and any demographic information you provide, and send such information to Pioneer.

2. Contact information

When you create your account or make an inquiry through the App, the App will collect your contact information (such as e-mail address, postal address and phone number) and send such information to Pioneer.

3. Account information

We collect your account passwords and other identifiers necessary to provide you with social logins. Such identifiers are provided to us by Google, Apple, Twitter, etc. based on your permission.

4. Information about your smartphone and our products that connect to it

When you inquire on the App, The App will collect information on your smartphone (including model name, operating system and its version) and on our products used in connection with it (including model name and how it is connected to your smartphone) and send such information to Pioneer.

5. Content of inquiry

When send us an inquiry through the App, The App will collect content of your inquiry and send such information to Pioneer.

The following sets out the purposes for which we will use your information and identifies the “legal basis” on which we will rely to process it in accordance with our obligations under European law.

1. Information collected by Pioneer
1. Operation and improvement of the App

The data collected by Pioneer is used to deliver functions, operations and content requested on the App. Pioneer may analyze your personal information in order to provide you with more relevant information on the App.
Additionally, Pioneer uses such information to make improvements to the App.

2. Effective communication with you

The data collected by Pioneer is used to respond to your queries, notify you about App functions, updates and changes and firmware update releases, provide information you have asked to receive about other products and services, and otherwise to communicate with you.

2. Legal basis for processing the information (for those in the European Economic Area)

Depending on the individual case, your information will be processed based on your consent, to perform contracts, or to pursue Pioneer’s legitimate interests (including improvement of the App). You can withdraw your consent and terminate your use at any time.

Pioneer will share the information with the following third parties:

1. Third-party vendors

   Selected third-party vendors will have access to personal information solely as needed to provide server hosting and technical support of our systems, and to improve and develop our products or services. Each vendor is required to keep the information confidential and secure and use it only for the limited purpose for which we share it.

2. Data processing and management companies

   We may share the information with outsourcing companies we work with for the management and operation of the Services.　In this case, we will take appropriate measures regarding the transfer and processing of information by such subcontractors.

3. Companies with whom we collaborate

   In some instances, we may work with non-Pioneer companies to develop new products and services or improve our existing ones, and such collaboration may include the sharing of the App analytics data. This data will be aggregated and we will not provide those companies with information that identifies you or your mobile device.

4. Law enforcement

   We may report to law enforcement agencies any activities that we reasonably believe to be unlawful, that we reasonably believe may aid a law enforcement investigation into unlawful activity, or if we reasonably believe that you have violated our policies, or the release of the information may protect the rights, property or safety of Pioneer, you, or other persons.

5. (Potential) legal proceedings

   We may share the information with others as required or permitted by law. If necessary, this may include sharing information with governmental entities or third parties in response to subpoenas, court orders, other legal process, or as we believe is necessary for compliance, to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine in our sole discretion might be brought against us.

6. Business Transition

   In the event that Pioneer, or substantially all of Pioneer’s assets, is acquired, the information may be transferred to the acquiring company.

Information sent to us and/or our third-party vendors will be stored as long as necessary to achieve the purposes for which it was collected and in accordance with Pioneer information retention policies. Pioneer’s retention policies are generally based on legally required retention periods and/or retention periods Pioneer determines is necessary or advisable to operate Pioneer’s business. Information stored in the App will remain stored until the App is deleted.

Pioneer has instituted reasonable and appropriate technical and organizational security measures and we seek the same from our service providers. Although we take such steps to protect your personal information and privacy, we are unable to guarantee the absolute security of the information.

Pioneer may store your information on servers located outside the European Economic Area.
Third parties with whom the information is shared may also have their servers outside the European Economic Area.

By accepting this Privacy Policy, you consent to the transfer, storage, processing, and other use of the information in third countries outside the European Union. You acknowledge that the information may consequently be subject to the privacy and data protection laws that may not be the same as such laws and regulations in your country of residence.

The App enables you to view, visit, or use applications, websites, products, and services provided by third parties. Information collected by third parties, which may include such things as location data, contact details, or personally identifiable information, is governed by their privacy policies and practices. We recommend that you learn about the privacy practices of those third parties before providing them with any information.

Any use of Amazon Voice service (Amazon Alexa) and other services provided to you through Amazon Voice service (Amazon Alexa) is governed by the privacy policies of Amazon and any other companies providing such services. You can read about what information is collected when using Amazon Alexa and how Amazon uses such information here: https://www.amazon.com/gp/help/customer/display.html%3FnodeId%3DGX7NJQ4ZB8MHFRNJ and here: https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230. For clarity, we will not collect or use such information.

We reserve the right to modify or amend this Privacy Policy at any time by posting the revised version.
Material changes will only affect the information we collect after the effective date of the change to our Privacy Policy unless we clearly express otherwise.

We do not provide products and services to children, or knowingly collect or solicit information from children under the age of 16.

1. If you are a data subject in the European Economic Area:
   You have a right of access to your data, a right to correct your data, a right to the erasure of your data, a right to limit the processing of your data and a right to ask the portability of your data. And you also have a right to object to the processing of your data in general as well as to the processing of your data for direct marketing and profiling purposes. However, some of these rights may be subject to conditions or exceptions.
   If the processing of your data is based on consent, you also have the right to withdraw your consent at any time, without this affecting the legitimacy of the processing done prior to the withdrawal of your consent.
   
   The contact information of the Data Protection Officer is as follows.

PIONEER EUROPE NV
Data Protection Officer
Haven 1087 – Keetberglaan 1
B – 9120 Melsele, Belgium
Tel +32 (0)3 570 511
Fax +32 (0)3 570 895
Email: privacy@pioneer.eu

If you are a resident of a region outside the European Economic Area:
You may have rights with respect to your data depending on the laws and regulations applicable in your country or region of residence, which may be similar to the rights of data subjects in the EEA.

You can send your request or questions by e-mail to: kojinjouhou_otoiawase@post.pioneer.co.jp