Pioneer, together with the Pioneer Group (as defined below under Section 5), has set its Group Philosophy “Move the Heart and Touch the Soul” and its Group Vision “Creating the Future of Mobility Experiences,” and offers you the services provided by the Pioneer Smart Sync App.

This Privacy Policy hereinafter shall be referred to as “Policy.” In this Policy, the following words shall have the following meanings:

• ━

  “Pioneer Smart Sync” or (“PSS”) is the application for Pioneer’s in-vehicle audio product, the Pioneer In Dash Receiver; and

• ━

  “Service” is the service provided through use of the PSS application and Pioneer’s in-vehicle audio product compatible with such application;

This Policy, including “Addendum A”,” explains how the Pioneer Group collects, uses or shares your personal information and protects your privacy upon your use of the Services, as well as other related matters.

This Policy applies to the use of the Services only, and not any other service. If you use any other application or service of the Pioneer Group, or an application, website or service that contains a hyperlink to another privacy policy, the hyperlinked privacy policy will apply.

This Policy should be read together with the “Cookie Policy”, which can be found here:
Cookie Policy

If you do not agree with the content of this Policy, please do not use PSS. In case of questions or concerns, you can contact us at any time using the details below.

Please click the following links to see the respective sections of this Policy.

【index & Link】

1. Identity of Controllers


2. Categories of Personal Information, Purposes of Processing and Legal Basis


3. Collection of Information from Third Parties


4. Use of Online Services and Functions Provided by Third Parties (including Amazon Alexa)


5. Recipients and Sharing of Personal Information


6. International Data Transfer


7. Storage of Personal Information and Security Control Measures


8. Your Rights Regarding the Processing of Your Personal Information


9. Contact Details and Information


10. Automated Decision-Making (including profiling)


11. Information Concerning Children


12. Amendment to This Privacy Policy

Please click the following links to see the "Addendum A" section of this Policy as the policy that applies to residents of California and the United States of America.

【index & Link】

1. WHAT PERSONAL INFORMATION DOES PIONEER COLLECT AND FOR WHAT PURPOSES?


2. DO NOT SELL OR SHARE MY PERSONAL INFORMATION


3. SOURCES OF PERSONAL INFORMATION


4. HOW LONG DOES PIONEER RETAIN MY PERSONAL INFORMATION?


5. OPTING OUT OF ADVERTISEMENT DELIVERY


6. DO NOT TRACK SIGNALS


7. WHAT ARE MY RIGHTS REGARDING MY PERSONAL INFORMATION THAT PIONEER MAY HAVE?


8. HOW DO I EXERCISE MY RIGHTS UNDER THE CCPA?


9. WHEN WILL I RECEIVE A RESPONSE TO MY PERSONAL INFORMATION REQUEST?


10. WHAT ABOUT CHANGES TO THIS NOTICE?


11. WHO DO I CONTACT FOR MORE INFORMATION?


12. ADDITIONAL INFORMATION FOR RESIDENTS OF NEVADA, VIRGINIA, COLORADO, CONNETICUT AND UTAH

• 1. 
  Identity of Controllers

  As for the Services, the following companies from the Pioneer Group process your personal information. The company who controls your personal information (“controller”) will differ depending on the place where you reside.

  • (a) 
    Controller for users who reside outside the EEA (including the UK and Switzerland)

    • 　 

      For users who reside outside the European Economic Area (“EEA”), (including the United Kingdom (“U.K.”) and Switzerland), Pioneer Corporation processes your personal information as the controller.

      PIONEER CORPORATION (“Pioneer”)
      Bunkyo Green Court, 2-28-8 Honkomagome, Bunkyo-ku, Tokyo

      Pioneer is a stock company established under the laws of Japan. The address of its headquarters, the name of its representative and other information can be found at the above links.

      The group companies of Pioneer are listed on the following link (in this Policy, Pioneer and its relevant group companies hereinafter referred to as the “Pioneer Group”.
      Group Companies

      For the processing of personal data by PioneerThis Policy specifically provides for the purposes of processing of personal information and other matters in relation to the Services pursuant to the Privacy Policy established by Pioneer. Please see Pioneer’s Privacy Policy as well.

  • (b) 

    Controller in the EEA for residents of the EEA (including the UK and Switzerland)
    

    For users who reside within the EEA, Pioneer Europe NV serves as the controller.

    • 　 

      Name of company, etc.:
      Pioneer Europe NV (a public limited liability company established under the laws of Belgium)
      Keetberglaan 1, 9120 Beveren, Belgium

      Company profile

• 2. 
  Categories of Personal Information, Purposes of Processing and Legal Basis

  The subsections below explain what personal information is processed by Pioneer and the purposes and legal basis for such processing. For the avoidance of doubt, the legal basis for processing of personal information stated herein are those under the General Data Protection Regulation (“GDPR”) and U.K. Data Protection Act 2018 (“UK GDPR”). In Japan, your personal information is primarily processed based on your consent.

  • (a) 
    PSS and the Service
    When you use the Service, Pioneer processes the information categorized in (i) below, for the purposes described in (ii) below.

    • (i) 
      Categories of information to be collected by Pioneer when you use the Service, and method of collection thereof
      When you register an account, Pioneer collects the following personal datainformation concerning you and your account through your direct provision of information as part of the registration process or your linkage of accounts provided by third parties (such as Apple, Google and X),:

      • 1) 
        your email address, postal address, phone number, password, identifiers necessary to provide you with social logins, and/or ID key for linking your account with a third party; and
      • 2) 
        your name, language, country of residence and other geographic and demographic information (only if you voluntarily register).

      In addition to 1) and 2) above, Pioneer collects the following personal data information in the Service:

      • 3) 
        information concerning transmission/receipt of data or information through Pioneer’s websites and applications provided by Pioneer;
      • 4) 
        individual identification information concerning each in-vehicle device (such as serial number, product model number, and firmware version of the in-vehicle device),
      • 5) 
        information (model name, operating system and its version) concerning the smart device (such as a smartphone or tablet) that you use;
      • 6) 
        information (model name and how it is connected to your smartphone or tablet) concerning our products used in connection with your smartphone or tablet;
      • 7) 
        information (name, date of birth, place of residence, depending on the promotion) to participate in a promotion on PSS;
      • 8) 
        types of applications used through PSS, application ID, and the usage status thereof, etc. (including, but not limited to, use of applications through PSS that are provided by third parties (such as Amazon Alexa), and access history to other services provided by third parties), the operation history thereof, details of settings you set, content or sources used and screens displayed; and
      • 9) 
        information collected by website/application analysis services provided by third parties set forth in Section 3 below.
    • (ii) 
      Pioneer processes the collected information for the purposes and on the basis of the following legal grounds:

      • 1) 
        providing you with various functions contained in the Service (including responding to your inquiries about various services as well as your requests for repair and after-sale services, processing various orders, etc. from you, and performing relevant obligations), and maintaining such functions; the legal basis is the performance of contracts with you.
      • 2) 
        maintaining and improving the safety and security of the Service, as well as complying with and performing this Policy and any applicable laws; the legal basis therefor is the compliance with applicable laws and regulations, and our legitimate interest in the provision of high-quality services in compliance with various relevant rules.
      • 3) 
        preparing the profiles of users of the Service, and providing you with various functions and services personalized for users, and maintaining such functions and services; the legal basis is Pioneer’s legitimate interest in the provision of high-quality services.
      • 4) 
        contacting you and providing you with information (including personalized promotion, advertisement, marketing, marketing surveys and publication concerning our products or services); the legal basis is your consent For the avoidance of doubt, you may withdraw such consent at any time by disabling the relevant function in the applicable setting. However, you understand that such revocation will not affect the lawful processing we have carried out based on your consent until then.
      • 5) 
        conducting information analysis for marketing (including conducting market research, consumer survey and trend research, and creating the anonymized data); the legal basis is Pioneer’s legitimate interest in the provision of high-quality services.
      • 6) 
        solving operational issues and problems concerning the Service or Pioneer’s products related thereto, including preparing statistical information; the legal basis therefor is Pioneer’s legitimate interest in obtaining statistical information for improving our Services to provide high-quality services.
      • 7) 
        planning, development, analysis, research, study, evaluation, enhancement and improvement of Pioneer’s products or services, including preparation of statistical information; the legal basis therefor is Pioneer’s legitimate interest in in obtaining information for improving our Services to provide high-quality services.
  • (b) 
    When you make an inquiry about the Services to Pioneer
    When you make an inquiry about the Services to Pioneer, Pioneer processes the information categorized in (i) below, for the purposes described in (ii) below.

    • (i) 
      Categories of information to be collected by Pioneer when you make an inquiry to Pioneer, and method of collection thereof

      • 1) 
        Contact information: When you make an inquiry about the Services (whether or not such inquiry is made by using PSS), Pioneer collects the details of the inquiry, as well as information such as your contact information (email address, postal address, phone number);.
      • 2) 
        In the PSS application, if the user makes an inquiry, Pioneer collects information concerning such user’s smart device (such as the model’s name, OS and version) and information concerning Pioneer’s products related thereto (such as the model name and method of connection with a smart device)
    • (ii) 
      Pioneer processes the collected information for the following purposes on the basis of the following legal grounds:

      • 1) 
        providing you with various functions contained in the Services (including responding to your inquiries about various services as well as your requests for repair and after-sale services, etc., and performing relevant obligations), and maintaining such functions; the legal basis therefor is the performance of contracts with you.
      • 2) 
        maintaining and improving the safety and security of the Services, as well as complying with and performing this Policy and any applicable laws; the legal basis therefor is the compliance with applicable laws and regulations, and our legitimate interest in the provision of high-quality services in compliance with various relevant rules.
      • 3) 
        conducting information analysis for marketing (including conducting market research, consumer survey and trend research, and creating the anonymized data); the legal basis is Pioneer’s legitimate interest in the provision of high-quality services.
      • 4) 
        solving operational issues and problems concerning the Services or Pioneer’s products related thereto, including preparing statistical information; the legal basis therefor is Pioneer’s legitimate interest in obtaining statistical information for improving our Services to provide high-quality services.
      • 5) 
        planning, development, analysis, research, study, evaluation, enhancement and improvement of Pioneer’s products or services, including preparation of statistical information; the legal basis therefor is Pioneer’s legitimate interest obtaining information for improving our Services to provide high-quality services.
• 3. 
  Collection of Information from Third Parties

  Pioneer collects information concerning your usage status of Pioneer’s products, services, websites and applications by using website/application analysis services provided by third parties. The information to be collected includes information concerning your smart device upon access to Pioneer’s server (such as the IP address, model and OS of the device, and version of application) and your operation history, as well as information concerning content used or visited.

• 4. 
  Use of Online Services and Functions Provided by Third Parties (including Amazon Alexa)

  You can use third parties’ linked applications, such as Amazon Alexa, through Pioneer’s products and applications including PSS. Furthermore, services or websites of mobile applications of Pioneer, such as PSS, may be linked to third parties’ online services. For example, PSS has link buttons to applications including Amazon Alexa.

  The services provided by such third-party service providers are operated independently from Pioneer. Since such third parties collect personal data necessary to provide their services, their privacy policies will apply. When using these services, please be sure to consult their policies.

  Except for the information set forth in Section 2(a), Pioneer does not collect any information that you provide through the use of such services.

• 5. 
  Recipients and Sharing of Personal Information
  Pioneer shares the information set forth in Section 2 with the following recipients, in order to achieve the purposes described in Section 2.

  • (a) 
    Companies that belong to the Pioneer Group
    The group companies of Pioneer arelisted on the following link. When Pioneer uses personal information jointly with any of the group companies for the purposes of processing described in this Policy, Pioneer imposes the obligation upon such group company to comply with this Policy or protective conditions equivalent to or stricter than those set forth herein. Pioneer is responsible for such use.
    Group Companies
  • (b) 
    Service providers
    Pioneer may disclose personal information to service providers with which Pioneer collaborates, such as providers for hosting servers, providers of technical support for the system, and providers for management and operation of the Services. Furthermore, this may include service providers appointed by Pioneer to the extent necessary for improvement and research/development of Pioneer’s products or services. Service providers are obligated to keep your information confidential and secure and use the information only for the purposes specified by Pioneer.
  • (c) 
    Third-party service providers
    As described above in Section 4, you can use third parties’ linked applications through Pioneer’s applications and link the services or websites of mobile applications of Pioneer to third parties’ online services. Such third-party service providers collect your personal information that is necessary for them to provide their services.
  • (d) 
    Companies with which Pioneer collaborates for developing new services, etc.
    Pioneer may, in collaboration with other companies, develop new products and services, or improve its existing products and services. Analysis data of PSS may be shared in such collaborative work. Such data will be anonymized, or statistics are made thereof by Pioneer. Pioneer will not provide those collaborating companies with any information that can identify you or your smart device.
  • (e) 
    Law enforcement agencies, legal proceedings, corporate reorganization and other matters
    Pioneer may disclose your personal information to law enforcement agencies or other information recipients as Pioneer reasonably deems appropriate, in the cases where: (1) Pioneer is complying or abiding with applicable laws and regulations or legal proceedings (such as a court order or subpoena); (2) such disclosure of information is necessary for defense of rights of users, other persons or Pioneer; (3) Pioneer is confirming, establishing, exercising or protecting its legal rights; or (4) Pioneer has obtained the consent of users (which may be revoked at any time by the user However, such revocation will not affect the lawful processing Pioneer has carried out based on consent until then.
  • (f) 
    Business transfer and organizational change
    Pioneer may disclose personal information in case it transfers all or part of its business or assets (including by merger, acquisition, joint venture, reorganization, company split, dissolution and liquidation). Pioneer retains the right to transfer personal information in such instances.
• 6. 
  International Data Transfer

  Pioneer may, in order to provide the Services, transfer your personal information to the Pioneer Group’s companies located outside the country where you reside, or to recipients listed in Sections 4 and 5. Pioneer undertakes the necessary actions to ensure an appropriate and adequate level of protection of your personal information.

  Regardless of the country where you reside, when Pioneer transfers personal information from Japan to countries outside Japan, Pioneer transfers the same after satisfying the requirements stipulated in the Act on the Protection of Personal Information of Japan, such as execution of agreements that meet the requirements of the said Act.

  Pioneer may transfer your information to a destination outside the European Economic Area (the EEA), including to Japan, if that is appropriate (i) to achieve any of the purposes set out under section 2 and/or (ii) to disclose your information to a third party in accordance with section 5 of this Policy. Personal information concerning users who reside in the European Economic Area will be protected by relying on the adequacy decision of 23 January 2019, no. 2019/419 between Japan and the EU (article 45 GDPR) as long as it is valid. In case the adequacy decision does not apply, personal information is transferred by entering into standard contractual clauses (article 46 (2) GDPR) or by other appropriate safeguards provided by the GDPR (chapter V GDPR).

  If you have any question about such transfer of personal information or wish to obtain a copy of related documents, please contact the relevant point of contact stated in Section 8.

• 7. 
  Storage of Personal Information and Security Control Measures

  • (a) 
    Retention of personal information
    

    Pioneer will not retain your personal data for longer than necessary for the purposes for which it is processed, considering any legal retention obligations. In most cases, the criteria used to determine our retention periods include: (i) the duration of our ongoing relationship with you; (ii) whether there is any legal obligation to which we are subject; and (iii) whether necessary to perform a contract to which you are a party.

    Pioneer retains your personal data contained in the server log file for thirty (30) days.

    We may keep your data longer in the context of an (imminent) complaint or dispute to defend our interests.

  • (b) 
    Security Control Measures
    

    Pioneer takes the necessary security control measures to prevent leakage, etc. of such information, by implementing various information security measures such as development and improvement of the information protection system, educational/awareness-raising activities for employees, management of entrance and exit to and from the area where personal information is processed and control of access to personal information, and introduction of anti-virus software.

    Although we take such steps to protect your personal data and privacy, we are unable to guarantee the absolute security of the information.

    Moreover, in developing products and services, Pioneer has acquired a certification related to information security from a third-party certification organization (ISO/IEC27001:ISMS) for the relevant departments providing services. This certification means that Pioneer has implemented appropriate security measures and will continuously maintain and improve the information protection system, to their best efforts.

    When Pioneer provides personal information concerning the Services to recipients, Pioneer will request such recipients to take appropriate security control measures.

    Personal information subject to the Policy is stored in the cloud services of the following service providers. The name of the main service providers, name of their services, country where the personal information is stored, and personal information protection measures taken by such service providers are as follows:

    Google LLC / Google Cloud
    • ・ 
      Location of head office: The United States of America
      

      1600 Amphitheatre Parkway Mountain View, CA 94043, the United States of America

    • ・ 
      For further information concerning personal information protection measures taken by this service provider, please refer to the following website:
      compliance resource center
    • ・ 
      Country where the server storing personal information is located: Japan (region) and other countries.
      Please refer to the following website:
      Cloud location
• 8. 
  Your Rights Regarding the Processing of Your Personal Information
  Depending on the country where you reside, you may have certain rights about your personal information. Those rights include, but not limited to, the right of access, the right to rectification, right to erasure. Pioneer will appropriately respond to such requests from you for the exercise of rights in accordance with applicable laws and regulations.

  • (a) 
    If you reside in the European Economic Area:
    If you reside in any country in the EEA, the U.K. or Switzerland, under the GDPR, UK GDPR or Swiss Federal Act on Data Protection, you have the right to request from Pioneer access to, rectification or erasure of, or restriction of processing concerning, your personal information. Furthermore, you have the right to data portability, the right to object to processing of your personal information, the right to lodge a complaint with a supervisory authority, and request disclosure of the basis of the relevant legitimate interests.
    You also have the right to lodge a complaint with the data protection authority of your country.
  • (b) 
    If you are a California resident or a resident of any other state in the United States of America
    If you are a California resident, you may be granted various rights concerning your personal information under the laws of the State of California. In addition, if you are a resident of any other state in the United States of America, you may also have similar rights. For further details of the privacy right and the procedures to exercise such right in the State of California or any other state in the United States of America, please see Addendum A.

  For both items (a) and (b) above, during the relevant procedures, we may request you to submit identification documents to verify your identity in addition to the information relating to Pioneer’s products, etc., or make other similar requests. For inquiries concerning your rights and the method to exercise your rights, and any other inquiries relating to the Policy, please contact:

• 9. 
  Contact Details and Information

  If you reside in the European Economic Area:
  By emailing the EU Data Protection Officer of Pioneer Europe NV at: privacy@pioneer.eu
  By letter to: at: Keetberglaan 1, 9120 Beveren, Belgium

  If you reside outside the European Economic Area:
  By emailing Pioneer Corporation Personal Information Secretariat at:
  legal_compliance@post.pioneer.co.jp
  By letter to Pioneer Corporation Personal Information Secretariat at:
  Bunkyo Green Court, 2-28-8, Honkomagome, Bunkyo-ku, Tokyo, 113-0021, Japan
  By phone at the number: +81-3-6634-8777
  By the contact form on our website:
  Inquiry About Personal Information Protection

• 10. 
  Automated Decision-Making (including profiling)

  You have the right not to be subject to a decision based solely on an algorithm or other automated processing, including profiling, that produces legal effects for you or may significantly affect you.

• 11. 
  Information Concerning Children

  The Services to which the Policy applies are intended for use by users who are adults or who satisfy the qualifications for driving an automobile or the like, such as an age requirement, in the countries where they reside. Accordingly, this Policy applies to the users who satisfy such qualifications (including users who purchase the Product and use PSS to support drivers). The Services are not intended for use by children.

  Pioneer will not knowingly collect online personal information from children under the age of 16.

  “Child/children” used herein includes children under the age of 16. The age requirement to be treated as a child may differ depending on the country where the children reside. Children may be granted the right to withdraw or revoke their consent, or request deletion of their personal information, through persons with parental authority, guardians, etc. or other lawful agents of the relevant children, under the laws and regulations of the relevant country. Please contact the relevant point of contact described in Section 8 to exercise these rights or make inquiries.

• 12. 
  Amendment to This Privacy Policy

  This Privacy Policy may be amended from time to time in accordance with the business circumstances of Pioneer. Any amendment to this Privacy Policy will be posted or displayed on the websites or applications of Pioneer, and become effective on the effective date or notification date thereof.

  This Policy can be modified e.g. as a result of business circumstances or new functionalities on the application that require the processing of personal data. We encourage you to consult this Policy regularly. Important changes will be announced via the websites or via the applications of Pioneer and will become effective on the effective data or notification date thereof.

Addendum A

This Privacy and Collection Notice for California Residents (this “Supplementary Notice”) is provided under the California Consumer Privacy Act (the “CCPA”), as amended by the California Privacy Right Act (the “CPRA”), and supplements the information described in the PSS Privacy Policy (this “Notice”).

This Supplementary Notice explains the personal information that Pioneer Corporation (“Pioneer,” “we” or “us”) collects from California residents (“you,” “your”) both online and offline, the purposes for such collection, how we process and retain your personal information, and certain related rights of California residents and how they may be exercised. Information that is not considered personal information under the CCPA or is specifically excluded from its application, such as de-identified or aggregated information, is not subject to this Supplementary Notice.

• 1. 
  WHAT PERSONAL INFORMATION DOES PIONEER COLLECT AND FOR WHAT PURPOSES?

  Below are the categories of personal information Pioneer currently collects and during the 12 months preceding the Last Update of this Notice has collected, the categories of sources of that information, the business purposes for such collection, and whether the information is disclosed to third parties.

  Under the CCPA and for purposes of this Supplementary Notice, including the following chart, “third party” does not refer to our service providers, which use the personal information solely to provide us services, such as a company that delivers emails to our customers on our behalf and does not use those email addresses for other purposes.

  We process sensitive personal information (precise geolocation) for purposes specified in section 7027 subsection (m) of the California Consumer Privacy Act Regulations.

A	B	C	D
Categories of personal information collected by Pioneer and disclosed for a business purpose	Categories of sources from which Pioneer collects that personal information	Business purpose(s) for which Pioneer collects that personal information	Categories of third parties to which Pioneer discloses that personal information
Identifiers such as account ID, password and/or ID key for linking your account with a third party.	Directly from you. For example, the information you provide when you sign up for PSS or third party platform business operators with which the Service can be connected, such as Apple, Google and X.	-providing you with various functions contained in the Service (including responding to your inquiries about various services as well as your requests for repair and after-sale services, etc. from you, and performing relevant obligations), and maintaining such functions; -maintaining and improving the safety and security of the Service, as well as complying with and performing this Policy and any applicable laws; -preparing the profiles of users of the Service, and providing you with various functions and services personalized for users, and maintaining such functions and services; -contacting you and providing you with information (including personalized promotion, advertisement, marketing ,marketing surveys and publication concerning our products or services); -conducting information analysis for marketing (including conducting market research, consumer survey and trend research, and creating the anonymized data); -solving operational issues and problems concerning the Service or Pioneer’s products related thereto; and -planning, development, analysis, research, study, evaluation, enhancement and improvement of Pioneer’s products or services	No disclosure to third parties except as required by law e.g. to law enforcement agencies judicial institutions pursuant to official proceedings pursuant to lawful request. Your information may also be shared as part of a business transaction involving a relevant party but only subject to appropriate and reasonable confidentiality and security provisions not less stringent than the protections in this Policy.
Your name, language, country of residence and other geographic and demographic information (only if you voluntarily register)
Commercial Information such as records of Pioneer products or services you have purchased or used such as information about devices connected to PSS, including, but not limited to, serial number, product model number, devices’ firmware version, etc. as well as communications with Pioneer.	Directly from you or indirectly from you through authorized Pioneer dealers, authorized service companies or third-party service providers	-contacting you and providing you with information (including personalized promotion, advertisement, marketing , marketing surveys and publication concerning our products or services) -solving operational issues and problems concerning the Service or Pioneer’s products related thereto; and -planning, development, analysis, research, study, evaluation, enhancement and improvement of Pioneer’s products or services
Internet or other electronic network activity information such as information sent to and from: (i) the websites and services linked on PSS; and (ii) the PSS application, and information collected by web and app analysis services.	Directly from you or indirectly from you through our apps and/or websites, or from our service providers	-providing you with various functions contained in the Service (including responding to your inquiries about various services as well as your requests for repair and after-sale services, processing various orders, etc. from you, and performing relevant obligations), and maintaining such functions; -maintaining and improving the safety and security of the Service, as well as complying with and performing this Policy and any applicable laws; -preparing the profiles of users of the Service, and providing you with various functions and services personalized for users, and maintaining such functions and services; -solving operational issues and problems concerning the Service or Pioneer’s products related thereto; and -planning, development, analysis, research, study, evaluation, enhancement and improvement of Pioneer’s products or services
Audio, electronic, visual, or similar information such as the audio contents and sources used, and the screens displayed on the devices.	Directly from you when you use devices, and if you contact Pioneer through Pioneer Customer Service
Inferences drawn from other personal information such as a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	Indirectly from you through our apps and/or websites or from our service providers.	-contacting you and providing you with information (including personalized promotion, advertisement, marketing and publication concerning our products or services) -solving operational issues and problems concerning the Service or Pioneer’s products related thereto; and -planning, development, analysis, research, study, evaluation, enhancement and improvement of Pioneer’s products or services
Sensitive personal information such as account log-in and password necessary to access your PSS account	Directly from you	-providing you with various functions contained in the Service (including responding to your inquiries)

• 2. 
  DO NOT SELL OR SHARE MY PERSONAL INFORMATION

  Pioneer does not sell or share your personal information as “sell” and “share” are defined under the CCPA and the California Privacy Rights Act.
  “Selling” for this purpose means selling or making available personal information to a third party for money or for other valuable consideration.
  “Sharing” for this purpose means making available personal information to a third party for cross-context behavioral advertising, which means targeted advertising to a person based on the person’s activity across businesses, websites, apps, or services.

• 3. 
  SOURCES OF PERSONAL INFORMATION

  Pioneer collects your personal information directly from you, automatically through your browser or smart device, through Pioneer’s service providers, or from third parties which you instruct to disclose your personal information to Pioneer.

• 4. 
  HOW LONG DOES PIONEER RETAIN MY PERSONAL INFORMATION?

  Your personal information will be retained as long as necessary to achieve the purposes for which it was collected and in accordance with Pioneer information retention policies. Pioneer’s retention policies are generally based on legally required retention periods and/or retention periods that Pioneer determines are necessary or advisable to operate Pioneer’s business.

• 5. 
  OPTING OUT OF ADVERTISEMENT DELIVERY

  As described in Section 2 above, Pioneer does not engage in selling or sharing as defined under the CCPA, but Pioneer engages in activities such as advertisement delivery to you through service providers. You can allow or refuse the sharing of your personal information with the service provision business operators for the purpose of targeted advertising by enabling or disabling advertising cookies through Pioneer’s cookie manager from the “cookie setting” link on each pages of the PSS application or Pioneer’s websites. Please refer to the text of the Cookie Policy and policies for the relevant products for the details of the method to opt out of targeted advertising and similar sharing of personal information.

• 6. 
  DO NOT TRACK SIGNALS

  The PSS currently do not recognize automated browser signals regarding tracking mechanisms.

• 7. 
  WHAT ARE MY RIGHTS REGARDING MY PERSONAL INFORMATION THAT PIONEER MAY HAVE?

  The CCPA grants to California residents the following specific rights relating to their personal information:

  • (a) 
    Right to Know About Personal Information Collected, Used, Disclosed or Sold
    You have the right to request that we disclose to you the following information about our collection and use of your personal information over the last 12 months:

    • ・ 
      The categories of personal information we collected about you;
    • ・ 
      The specific pieces of personal information we collected about you;
    • ・ 
      The categories of sources of the personal information we collected about you;
    • ・ 
      Our business purpose for collecting your personal information;
    • ・ 
      The categories of personal information we disclose for a business purpose; and
    • ・ 
      The categories of third parties to whom we disclose your personal information.
  • (b) 
    Deletion Request Rights
    

    You have the right to request that we delete all or selected personal information that we have collected from you and retained. Upon receipt of a verifiable personal information request and confirmation from you of that request, Pioneer will delete the personal information from our records and notify our service providers to do the same except where we rely on one or more exceptions discussed below. Your personal information may reside in our backup systems for a limited time until overwritten as part of the backup process and we may maintain a record of your request and our response for compliance purposes.

    Under the CCPA, there are certain exceptions to our obligation to comply with your deletion request. For example, we may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

    • ・ 
      Complete the transaction for which we collected your personal information, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you or otherwise to perform our contract with you;
    • ・ 
      Help to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for those purposes;
    • ・ 
      Debug our products and software to identify and repair errors that impair existing intended functionality;
    • ・ 
      Exercise free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law;
    • ・ 
      Comply with the California Electronic Communications Privacy Act;
    • ・ 
      Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us; or
    • ・ 
      Comply with a legal obligation.
  • (c) 
    Correction Request Rights
    You have the right to request that we correct inaccurate personal information we maintain about you.
  • (d) 
    Non-Discrimination Rights
    

    You have the right not to be discriminated against as a result of exercising any of your rights listed above. This means that Pioneer will not discriminate against you for exercising any of your CCPA rights, including by:

    • ・ 
      Denying you goods or services;
    • ・ 
      Charging you a different price for goods or services, including through granting discounts or other benefits, or imposing penalties on you;
    • ・ 
      Providing you a different level or quality of product or services; or
    • ・ 
      Suggesting that you may receive a different price or rate for products or services or a different level or quality of products or services.
• 8. 
  HOW DO I EXERCISE MY RIGHTS UNDER THE CCPA?

  Pioneer provides the following methods by which California residents can exercise their rights under the CCPA:

  In addition, You can delete your account from “Account Settings” screen after logging into PSS. In such case, Pioneer will delete information that can be used to identify you from the information retained by Pioneer, but will not delete other information that does not constitute personal informationpersonal data.

  Only California residents, or an agent authorized to act on behalf of a California resident, may submit a personal information request (“PIR”) related to their personal information. Guardians of California residents who are minors are also entitled to submit a PIR on behalf of their minor children. If an authorized agent is submitting a PIR on behalf of a California resident, we will require (i) a valid, California power of attorney evidencing such agency or (ii) evidence of written permission from the California resident, certified under penalty of perjury, for the agent to act on behalf of the California resident.

  We are not obligated to fulfill more than two requests to know about your personal information during any 12-month period. The PIR must provide sufficient information to allow us to verify that the person submitting the PIR (or for whom an authorized agent submits a PIR) is the person about whom the personal information is requested. The PIR will ask for your name, mailing address, phone number and email address, together with a certification under penalty of perjury that the information submitted is true and is your own identifying information. Our verification process generally involves the matching of three pieces of identifying information provided in the PIR to the personal information of the consumer already maintained by us, but may vary depending on the sensitivity of the personal information at issue and other circumstances. If you submitted your PIR online and you indicated on your PIR form that you want your personal information deleted, we will ask you separately to confirm your decision to delete before we delete the personal information.

  We will be unable to fulfill a PIR unless we can verify your identity or authority to make the request and confirm that the personal information relates to you. If we cannot verify your request from your PIR, we may request that you supply us with additional information that will allow us to verify your request. If your PIR is denied/rejected, we will inform you in writing of the reason. We will use personal information provided in a verified PIR only to process and respond to the PIR and for no other purpose.

• 9. 
  WHEN WILL I RECEIVE A RESPONSE TO MY PERSONAL INFORMATION REQUEST?

  We will generally respond within 45 days following our receipt of a verifiable PIR. If we require more time to respond (up to 90 days in total following receipt), we will inform you in writing of the reason and the extension period within the first 45 days.

  We will respond to your PIR in the same format in which you submitted it. For example, PIR’s submitted to us via postal service will be responded to via postal service. PIRs submitted electronically will be responded to electronically and in a format that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, including via email.

  We will not charge you a fee to process or respond to PIRs, except we may where requests are excessive or manifestly unfounded.

• 10. 
  WHAT ABOUT CHANGES TO THIS NOTICE?

  We reserve the right to amend this Privacy and Collection Notice for California Residents at any time. When we make changes, we will post the updated Notice on our websites, including the date of its last update.

• 11. 
  WHO DO I CONTACT FOR MORE INFORMATION?

  If you have questions about this Notice, other questions about our personal information collection practices, or about our Privacy Policy, please contact us:

  • ・ 
    Via email to: at: legal_compliance@post.pioneer.co.jp
  • ・ 
    Via mail to: Bunkyo Green Court, 2-28-8, Honkomagome, Bunkyo-ku, Tokyo, 113-0021, Japan
• 12. 
  ADDITIONAL INFORMATION FOR RESIDENTS OF NEVADA, VIRGINIA, COLORADO, CONNECTICUT AND UTAH

  This section supplements the information in all clauses above, and applies only to the consumers who are residents of Nevada, Virginia, Colorado, Connecticut or Utah. This section is added to comply with the Nevada Privacy Law (SB260) (that came into force on October 1, 2021) (“NPL”), Virginia Consumer Data Protection Act (that came into force on January 1, 2023) (“VCDPA”), Connecticut Act Concerning Personal Data Privacy and Online Monitoring (that came into force on July 1, 2023) (“CTDPA”), Colorado Privacy Act (that came into force on July 1, 2023) (“CPA”), and Utah Consumer Privacy Act (that came into force on December 31, 2023) (“UCPA”).

  All terms defined in the privacy laws of these states (separately, “State Privacy Law” and collectively, “State Privacy Laws”) shall have the same meaning when used in this Supplementary Notice.

  • (1) 
    The categories of personal data to be processed by Pioneer and the purposes of such processing, the categories of personal data that Pioneer will share with third parties, and the categories of such third parties:

    As Described in Section 1 (WHAT PERSONAL INFORMATION DOES PIONEER COLLECT AND FOR WHAT PURPOSES?)

  • (2) 
    The method to exercise your rights under the relevant State Privacy Law (including the method to lodge a complaint about Pioneer’s decision regarding your request):
    

    You have all or part of the rights described below or rights similar thereto under the applicable State Privacy Law and in accordance with the definitions and restrictions of such Law, on and after the effective date thereof.

    • (a) 
      Right to confirm whether or not Pioneer processes your personal data, and right to access such personal data;
    • (b) 
      Right to rectify inaccurate matters in your personal data;
    • (c) 
      Right to delete personal data provided by or collected from you;
    • (d) 
      Right to acquire a copy of personal data provided by you to the Pioneer Group prior to this Notice in a portable and readily available format;
    • (e) 
      Right to opt out of processing of your personal data for selling of such personal data or targeted advertising; and
    • (f) 
      Right to opt out of profiling that encourages decision-making that has legal or other similarly significant effects on you.

  You can exercise the rights described in (a) to (f) above in the same manner as with the information for California residents stipulated in Addendum A.

  In the case that Pioneer does not accept any request from you made based on the above-described rights, Pioneer will notify you of the reason therefor. You may lodge a complaint about Pioneer’s decision. Pioneer will inform you how to lodge such complaint, if you make an inquiry to the relevant point of contact described in Section 11 (WHO DO I CONTACT FOR MORE INFORMATION?) above in the information for California residents.

End.
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Revision History:
Prepared on [1/1/2020]
Revised on [28/1/2025]